How do I create an account?
1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
How do I edit my account information?
Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
MyRewards – Reap the rewards with every purchase
It pays to go with MyRewards. Every time you make a purchase with [your company or website’s name], you’ll receive points [if product based, then] for the product(s) you purchase [if total amount of purchase, then] based on your total purchase amount. It’s a great way to save on your next purchase whether it’s for you or someone special.
Here’s how it works:
- Once you’ve placed your order and it has shipped, your MyRewards Point will be redeemable in [X] days.
- To view your MyRewards, simply go to MyRewards.
- Enter the total amount (in points) you’d like to redeem below (X points = $X).
- You’re now ready to save on your next purchase. Upon placing your order, your available MyRewards will automatically be deducted from the total purchase amount.
Available Points: $(AvailablePoints)
Pending Points: $(PendingPoints)
|Want to learn more about MyRewards? For more MyRewards information, see the Terms & Conditions.|
|Dash Hemp Frequent Flyer (My Rewards) Program|
My Rewards Terms & Conditions
When you enroll in the MyRewards (“Program”), you agree to be bound by these Program Terms and Conditions. Dash Hemp Santa Cruz reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Dash Hemp may change the Program benefits, MyReward credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants’ rights and responsibilities with regard to the Program. For questions regarding the Program, Participants may also call 1- 877-561-1824.
MyReward credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Dash Hemp may further restrict the Program based on your place of residence.
When you obtain MyReward credits, you have obtained a limited license from Dash Hemp as described in the these Program Terms and Conditions. Accrued MyReward credits are not your property. MyReward credits are not transferable under any conditions, including upon a Participant’s death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of MyReward credits is null and void. Accrued MyReward credits may not be combined with any other Program Participant’s MyReward credits. All accrued MyReward credits will be forfeited upon your withdrawal from or termination of the Program.
MyReward credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. MYREWARDS CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent allowed by law, Dash Hemp retains ownership rights in any and all MyReward credits and grants you a limited, non-exclusive, non-transferable license to use MyReward credits only as specifically designated by Dash Hemp as part of the Program. In the event that your account is cancelled or terminated by you or by Dash Hem for any reason, then you will no longer have the right to use any MyReward credits stored in or otherwise associated with your account, without any compensation to you or any liability of Dash Hemp. Once MyReward credits are deleted from your account, they will not be reinstated, except at Dash Hemp’s sole discretion. Your only recourse and rights, if any, with respect to MyReward credits obtained by you is to redeem such MyReward credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated in Dash Hemp’s sole discretion.
You are encouraged to redeem MyReward credits stored in your account. Dash Hemp reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of MyReward credits previously permitted.In such cases, Dash Hemp generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing MyReward credits for eligible offers, as designated at such time by Dash Hemp in its sole discretion; however, Dash Hemp makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of MyReward credits is not a commitment by Dash Hemp to maintain or continue to make such offers in the future. MyReward credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of MyReward credits can change at any time. Dash Hemp has no obligation to continue making offers available for redemption of MyReward credits. In addition, we may limit your use MyReward credits stored in your account, including applying limits to: the number of MyReward credits you may have stored in or credited to your account balance at one time, the number of MyReward credits you may redeem within a given time period (for example, one day), or the number of MyReward credits you may obtain per promotion. We also may remove MyReward credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
- Only one MyReward account allowed per individual.
- Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be grounds for denial of enrollment and/or accrual of MyReward credit in the Participant’s account.
If you believe that you have validly obtained any MyReward credits that have not posted to your account, then you must contact us within 3 months after the date you claimed to have obtained MyReward credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
- All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers.
- After a Participant has redeemed MyReward credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant’s account.
- By redeeming a MyReward, the Participant releases Dash Hemp, subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of MyReward credits. Dash Hemp is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of MyReward credits.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent allowed by law, Dash Hemp makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of MyReward credits, AND Dash Hemp is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Dash Hemp may audit any Participant’s account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Dash Hemp, in its sole discretion, may cancel, suspend or otherwise limit your access to MyReward credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to MyReward credits stored in your account, your right to use MyReward credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Dash Hemp reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited.