We want to make you happy, and keep you happy!
We have a generous 21 Day return policy, so if you’ve purchased a gift, there should be plenty of time for the recipient to return the item. Item need to be returned in re-sellable (unwashed) condition to Dash Hemp in Santa Cruz
If your not absolutely thrilled with your Dash Hemp Purchase, call 1.877.561.1824 for a RAN (return Authorization #), return the item via USPS, UPS, or Fedex Ground, and we’ll issue either a store credit or refund your purchase, less shipping. Purchases must be in re-stockable, unwashed condition, and must be returned within 21 days of receipt of items to:
Dash Hemp Santa Cruz
303 Potrero St., Unit 47-101
Santa Cruz, CA 95060
Return Shipping Policy
We will only pay return shipping charges if we mailed you the wrong item or screwed up and mailed the wrong size, or if the item has a rare defect. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. If you need assistance with a wrong item or defect please call customer service at 877.561.1824 for return information.
Please use the most economical shipping method for your return. Usually, USPS Priority Mail is the quickest and most economical, and comes with a tracking #. Log onto USPS.com, and you can purchase and print out a label online. (Under 16oz., you can use First Class Mail)
Click to Return/Exchange/Repair Form
If there is a quality issue, call, we’ll discuss and resolve the problem,
either with an exchange or a refund.
Cheers,
and thanks so much for your support!
-Richard Dash