Customer Service

Online Help

(Answers to many questions about your account, your order, shipping, returns, etc.)

Call Toll Free 1-877-561-1824 for additional answers to your questions. 

Ordering

Orders can be placed online 24 hours a day, seven days a week, are normally processed the same day, and shipped within 2-3 days, unless you specify overnight Fedex service, or send an E Mail with a rush shipping request.
Payment using Authorize.net We accept all major credit cards . No Retail COD’s.

Holiday Gift Returns

Don’t worry…we realize that recipients
who need to return an item may take longer than usual.
We’ll accept returns thru February 2019!
(Be sure to call first, and include a note in your return.)

Your Security is Assured. Your credit card orders are processed through secure SSL Retriever Payment Systems affiliates, including Authorize.net and VITAL. We use the latest SSL (“Secure Socket Layer”) technology via to keep your account number secure. Dash Hemp is informed of only the last 4 digits of your card #. We use Volusion Certificate SSL Security so use your credit card with confidence. 

Privacy Policy

We are committed to protecting the privacy of our customers. When you place an order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date in order to process and fulfill your order and to notify you of your order status. We will never sell, trade, rent or divulge in any way your information to others. 
Extensive information on our privacy policy is available…use the link at the bottom of this page.

Shipping

Domestic US

We ship mainly with the U.S. Postal Service’s PRIORITY MAIL (and to Wholesale accounts in Hawaii and Alaska via Priority Mail) If you need faster delivery please E mail us at sales@dashhemp.com for further assistance with your shipping needs. 

International Shipping:

We ship to most countries!

RETURNS

If, for any reason you are not totally satisfied with your purchase, you may return your Dash Hemp item. Must be in re-stockable condition. We accept all merchandise returns within 21 days of receipt of shipment, for exchange, store credit, Gift Certificate Credit, or Money Back, less shipping charges. (Customer is responsible for all shipping charges.) Please call or E Mail Dash Hemp (returns@dashhemp.com) for a Return Authorization # prior to return. Shipping charges are non-refundable.

After a returned item has been received, Credit to your credit card usually takes 4-5 days. Check reimbursement usually takes 10 days. Order Confirmation: Customers will receive an automatic order confirmation via E Mail. Dash Hemp will deliver all merchandise listed on the order confirmation, unless you inform us of any changes (see below). 
Ship returns to:
Dash Hemp Santa Cruz
303 Potrero Street
Unit 47-101
Santa Cruz, CA 95060

Change and/or Cancellation of Order
Customer must notify Dash Hemp within 24 hours of confirmation for any changes made to the order. After this time orders can be changed if they haven’t already shipped. Merging Orders Multiple orders placed within 24 hours are shipped together. We provide this service to our customers to reduce shipping and handling charges. 

Out-of-Stock Items 
If an item you’ve ordered is not in stock, it will be back-ordered automatically and you will be notified immediately. We will let you know when the item is expected, and you have the option of canceling or changing your order, or waiting for the item to arrive. Dash Hemp’s stock is replenished monthly, and back-orders are filled as soon as stock is received.